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"IT Service Management for SMBs in a Remote-First World"

The world has profoundly changed in recent years, with hybrid work and digital-first communication now a predominant part of everyone's life. For SMBs and businesses of all sizes, accelerated IT digital transformation has become a necessity. This eBook explores today's IT Service Management (ITSM) model and how SMB teams can adopt best practices for their service desk.

While SMBs don't have the massive resources of budget and large IT teams that enterprises typically have, they often face similar digital transformation challenges and remote working challenges that enterprises do. SMBs are thus compelled to do more with fewer available resources.

The question is, can IT Service Management (ITSM) be repurposed and redefined for small and midsized businesses operating in today's remote-first world? Instead of having multiple vendors with tools that aren't connected, can ITSM be offered as a consolidated and connected solution built specifically for SMB needs? Download this eBook to learn:

• How unified  service management aligns IT to larger business goals
• How ITSM can reduce cost and risk, while boosting productivity for SMBs
• Why ITSM boosts both the end user and IT employee experience

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